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Image 1 of 1
Image 1 of 1
Image 1 of 1
Basic camera repositioning or lens cleaning
Checking and restoring video signal loss (non-wiring related)
Rebooting NVR/DVR and confirming video feeds
Minor software/firmware updates or configuration changes
Reconnecting cameras to mobile app (if credentials are available)
Replacing one defective connector or jumper cable (non-intrusive wiring)
General Characteristics of a Level 1 Call:
Duration: ~30–60 minutes
Tools: Basic hand tools, diagnostic tablet/app
No ladder or attic work required
No parts replacement beyond small connectors or batteries
No major rewiring, wall fishing, or device replacement
Basic camera repositioning or lens cleaning
Checking and restoring video signal loss (non-wiring related)
Rebooting NVR/DVR and confirming video feeds
Minor software/firmware updates or configuration changes
Reconnecting cameras to mobile app (if credentials are available)
Replacing one defective connector or jumper cable (non-intrusive wiring)
General Characteristics of a Level 1 Call:
Duration: ~30–60 minutes
Tools: Basic hand tools, diagnostic tablet/app
No ladder or attic work required
No parts replacement beyond small connectors or batteries
No major rewiring, wall fishing, or device replacement