Image 1 of 1
Image 1 of 1
Image 1 of 1
Image 1 of 1
Resetting the control panel or clearing error codes
Replacing low batteries in sensors or panel (if customer provides batteries)
Verifying communication signals (cellular, Wi-Fi, etc.)
Checking sensor alignment (door/window contact, motion sensor)
Reprogramming or renaming zones (minor adjustments only)
Testing panic buttons, sirens, or entry/exit delays
User code updates or simple system configuration help
General Characteristics of a Level 1 Call:
Duration: ~30–60 minutes
Tools: Basic hand tools, diagnostic tablet/app
No ladder or attic work required
No parts replacement beyond small connectors or batteries
No major rewiring, wall fishing, or device replacement
Resetting the control panel or clearing error codes
Replacing low batteries in sensors or panel (if customer provides batteries)
Verifying communication signals (cellular, Wi-Fi, etc.)
Checking sensor alignment (door/window contact, motion sensor)
Reprogramming or renaming zones (minor adjustments only)
Testing panic buttons, sirens, or entry/exit delays
User code updates or simple system configuration help
General Characteristics of a Level 1 Call:
Duration: ~30–60 minutes
Tools: Basic hand tools, diagnostic tablet/app
No ladder or attic work required
No parts replacement beyond small connectors or batteries
No major rewiring, wall fishing, or device replacement