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Replacing the entire control panel and reprogramming all zones/devices
Rewiring or relocating multiple sensors across the property
Replacing or installing multiple wireless modules (e.g., LTE communicator, Z-Wave hub)
Troubleshooting intermittent signal or power issues across multiple zones
Installing or upgrading full automation (smart locks, thermostats, lighting, etc.)
Full reprogramming after a system reset or takeover from a previous provider
Resolving complex interference, RF issues, or encrypted device problems
General Characteristics of a Level 3 Call:
Duration: 3+ hours, possibly multiple techs or return visits
Tools: Ladder (20ft+), cable snake/fish tape, drill, diagnostic software, crimping tools
Involves multiple system components, structural access, or advanced network setup
May require coordination with homeowner’s electrician, ISP, or contractor
Often includes device replacement AND system reprogramming/configuration
Replacing the entire control panel and reprogramming all zones/devices
Rewiring or relocating multiple sensors across the property
Replacing or installing multiple wireless modules (e.g., LTE communicator, Z-Wave hub)
Troubleshooting intermittent signal or power issues across multiple zones
Installing or upgrading full automation (smart locks, thermostats, lighting, etc.)
Full reprogramming after a system reset or takeover from a previous provider
Resolving complex interference, RF issues, or encrypted device problems
General Characteristics of a Level 3 Call:
Duration: 3+ hours, possibly multiple techs or return visits
Tools: Ladder (20ft+), cable snake/fish tape, drill, diagnostic software, crimping tools
Involves multiple system components, structural access, or advanced network setup
May require coordination with homeowner’s electrician, ISP, or contractor
Often includes device replacement AND system reprogramming/configuration