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Replacing 1–3 sensors (door/window contacts, motion detectors, etc.)
Replacing or relocating the main panel or keypad (if wiring remains accessible)
Rewiring or repairing a zone loop or broken connection
Replacing backup battery in panel or communicator
Reprogramming up to 5 zones or devices
Addressing repeated false alarms or tamper alerts
Installing/replacing Z-Wave devices (locks, outlets, thermostats)
General Characteristics of a Level 2 Call:
Duration: ~1–2.5 hours
Tools: May require ladder, multimeter, crimping/termination tools
Involves partial disassembly (e.g., pulling panels, opening junction boxes)
May include limited parts replacement (connectors, wiring, sensors, cameras)
Requires moderate technical expertise (networking, programming, diagnostics)
Replacing 1–3 sensors (door/window contacts, motion detectors, etc.)
Replacing or relocating the main panel or keypad (if wiring remains accessible)
Rewiring or repairing a zone loop or broken connection
Replacing backup battery in panel or communicator
Reprogramming up to 5 zones or devices
Addressing repeated false alarms or tamper alerts
Installing/replacing Z-Wave devices (locks, outlets, thermostats)
General Characteristics of a Level 2 Call:
Duration: ~1–2.5 hours
Tools: May require ladder, multimeter, crimping/termination tools
Involves partial disassembly (e.g., pulling panels, opening junction boxes)
May include limited parts replacement (connectors, wiring, sensors, cameras)
Requires moderate technical expertise (networking, programming, diagnostics)