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Replacing or relocating 4+ cameras or running new cable through walls, attics, or outdoors
Complete NVR/DVR replacement with hard drive migration and full reconfiguration
Installing a new PoE switch, baluns, power distribution box, or junction box setup
Rewiring entire surveillance system due to poor initial install or damage
Troubleshooting severe network/NVR issues (no remote access, recording failure)
Installing cameras at high elevations or hard-to-access locations (e.g., 2+ story exterior walls)
Configuring advanced recording setups (motion zones, alerts, remote backup, multi-site access)
General Characteristics of a Level 3 Call:
Duration: 3+ hours, possibly multiple techs or return visits
Tools: Ladder (20ft+), cable snake/fish tape, drill, diagnostic software, crimping tools
Involves multiple system components, structural access, or advanced network setup
May require coordination with homeowner’s electrician, ISP, or contractor
Often includes device replacement AND system reprogramming/configuration
Replacing or relocating 4+ cameras or running new cable through walls, attics, or outdoors
Complete NVR/DVR replacement with hard drive migration and full reconfiguration
Installing a new PoE switch, baluns, power distribution box, or junction box setup
Rewiring entire surveillance system due to poor initial install or damage
Troubleshooting severe network/NVR issues (no remote access, recording failure)
Installing cameras at high elevations or hard-to-access locations (e.g., 2+ story exterior walls)
Configuring advanced recording setups (motion zones, alerts, remote backup, multi-site access)
General Characteristics of a Level 3 Call:
Duration: 3+ hours, possibly multiple techs or return visits
Tools: Ladder (20ft+), cable snake/fish tape, drill, diagnostic software, crimping tools
Involves multiple system components, structural access, or advanced network setup
May require coordination with homeowner’s electrician, ISP, or contractor
Often includes device replacement AND system reprogramming/configuration