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Replacing up to 2 cameras (same location or minor mounting adjustments)
Re-terminating BNC or Ethernet connections
Installing a replacement NVR/DVR and transferring settings or hard drive
Addressing power supply or PoE issues
Relocating a camera (within 10–15 feet, same floor)
Configuring recording schedules, motion detection zones, or remote access
Resolving IP address conflicts or port forwarding issues (moderate networking)
General Characteristics of a Level 2 Call:
Duration: ~1–2.5 hours
Tools: May require ladder, multimeter, crimping/termination tools
Involves partial disassembly (e.g., pulling panels, opening junction boxes)
May include limited parts replacement (connectors, wiring, sensors, cameras)
Requires moderate technical expertise (networking, programming, diagnostics)
Replacing up to 2 cameras (same location or minor mounting adjustments)
Re-terminating BNC or Ethernet connections
Installing a replacement NVR/DVR and transferring settings or hard drive
Addressing power supply or PoE issues
Relocating a camera (within 10–15 feet, same floor)
Configuring recording schedules, motion detection zones, or remote access
Resolving IP address conflicts or port forwarding issues (moderate networking)
General Characteristics of a Level 2 Call:
Duration: ~1–2.5 hours
Tools: May require ladder, multimeter, crimping/termination tools
Involves partial disassembly (e.g., pulling panels, opening junction boxes)
May include limited parts replacement (connectors, wiring, sensors, cameras)
Requires moderate technical expertise (networking, programming, diagnostics)